Refund policy

This Return & Refund Policy (“Policy”) governs all purchases made from SCALES HOME (“Company,” “we,” “our,” or “us”). By placing an order, the customer (“Client,” “you,” or “your”) acknowledges, accepts, and agrees to be bound by the terms set forth herein. This Policy forms an integral part of the commercial terms between the Company and the Client.

1. General Return Rights (14-Day Period)

1.1. The Client may submit a request to return eligible products within fourteen (14) days from the date of receipt.

1.2. All return shipping costs shall be borne by the Client. Such costs shall be charged through the Client’s account, customer service (+201070710014), or official email (info@scalesdesigns.com).

1.3. A return request shall not be accepted unless the following conditions are strictly met:

  • (a) The product is unused, undamaged, and in original factory condition.

  • (b) All original accessories, components, inserts, manuals, labels, serial stickers, and factory seals are fully intact.

  • (c) The product is returned in its original packaging, free from tampering or damage.

  • (d) All bundled promotional items, gifts, or exceptional accessories provided with the product are included in their original state.

1.4. SCALES HOME reserves the full right, at its sole discretion, to reject any return that does not fully satisfy the conditions stated in this section.

2. Defective, Incorrect, or Damaged Goods (30-Day Period)

2.1. The Client shall have the right to return a product within thirty (30) days from the date of receipt, without incurring return shipping charges, solely in the event that:

  • (a) The product contains a confirmed manufacturing defect.

  • (b) The product does not operate according to its intended functionality;

  • (c) The product received materially differs from the description provided on the Company’s website or authorized catalogs;

  • (d) The product was received damaged due to transportation; or

  • (e) The product is proven to be counterfeit or misrepresented.

2.2. Approval of any such return remains subject to inspection and technical verification by SCALES HOME.

2.3. Upon acceptance, refunds shall be processed within a maximum of fifteen - thirty (15-30) working days.

2.4. The Client must remove all passwords, user accounts, lock codes, and security features from any electronic device prior to return. Failure to comply may result in delays or rejection.

3. Conditions for Eligibility

3.1. No product shall be accepted for return or refund unless it is received:

  • (a) In the same physical and operational condition as delivered,

  • (b) With all original packaging and accessories,

  • (c) With no signs of improper handling, installation, misuse, or alteration,

  • (d) With all included promotional items or gifts.

3.2. SCALES HOME reserves the right to refuse any return if, upon inspection, the product is found to be damaged, tampered with, altered, used, or incomplete in any manner.

4. Orders Entering Production – Refund Deductions

4.1. For custom-made, made-to-order, or production-based products, the Client acknowledges that production typically commences within two (2) working days from the date of order confirmation.

4.2. If the Client submits a cancellation or refund request after production has commenced, SCALES HOME shall have the unrestricted right to apply a deduction fee reflecting the production stage completed at the time of cancellation.

4.3. Such deductions may include, without limitation:

  • (a) Material procurement or allocation costs,

  • (b) Cutting, fabrication, or engineering processes already initiated,

  • (c) Labor hours already expended,

  • (d) Logistics or preparation expenses incurred,

  • (e) Any other cost directly resulting from the initiation of production for the Client’s specific order.

4.4. This deduction is final, non-negotiable, and shall be determined exclusively by SCALES HOME based on internal production records.

5. Non-Returnable & Non-Refundable Items

The following categories are strictly non-returnable and non-refundable:

  • 5.1. Products damaged due to improper installation, misuse, negligence, or improper storage by the Client.

  • 5.2. Products not returned in their original packaging.

  • 5.3. Products missing any of their accessories, components, manuals, or promotional gifts.

  • 5.4. Products that have been unsealed from certain categories for safety, hygiene, IP, or operational reasons.

  • 5.5. Customized, bespoke, or made-to-order items, except where a manufacturing defect is officially validated.

  • 5.6. Products altered, modified, tampered with, or showing signs of installation or assembly.

6. Inspection, Verification & Refund Method

6.1. All returned products are subject to inspection and quality verification by SCALES HOME. Approval is not guaranteed until full inspection is completed.

6.2. SCALES HOME may reject any return if the product fails to meet the requirements specified herein.

6.3. Refunds shall be issued exclusively to the original payment method, unless otherwise mandated by law or explicitly agreed by SCALES HOME.

6.4. Refund timelines may vary depending on the Client’s bank or payment service provider.

7. Company Rights & Limitation of Liability

7.1. SCALES HOME reserves the unrestricted right to modify, amend, or update this Policy at any time without prior notice.

7.2. Under no circumstances shall SCALES HOME be held responsible for delays in processing returns or refunds resulting from incomplete documentation, security locks, missing accessories, or improper packaging by the Client.

7.3. This Policy does not restrict or limit any rights available to SCALES HOME under applicable commercial or consumer protection laws.

8. Acceptance of Terms

By placing an order or initiating a return request, the Client affirms full understanding and acceptance of this Policy in its entirety.

 

N.B Please note that for customized options returns policy might be different especially for custom made products as production & admin cost might affect the refund